Return and Exchange Policy

If something doesn't fit or isn't quite right, you can exchange it within 7 days of delivery.

What you can exchange

• A different size of the same design, if it's in stock.
• Another design of the same or higher price. If the new piece costs more, you pay the difference.

Conditions

• Your exchange request reaches us within 7 days of the delivery date.
• The outfit is unworn, unwashed and unaltered, with all tags still attached.
• Every piece of the set comes back, including the dupatta and trousers, in the original packaging.

Items we can't exchange

• Pieces bought on sale.
• Outfits that have been altered, or were stitched to your measurements.

How to request an exchange

1. Message us on WhatsApp with your order number, the item and the reason for the exchange.
2. We confirm the exchange and share the address to send it to.
3. Send the item back by courier. Once it reaches us and passes a quick check, we dispatch your new piece.

You pay the courier charge for sending the item back. We cover delivery of the new piece.

Damaged or wrong items

If your parcel arrives damaged, or you received the wrong item, tell us within 48 hours of delivery with clear photos of the item and the packaging. We'll replace it at no cost to you.

Refunds

We offer exchanges rather than cash refunds. If we can't replace a faulty item, we'll offer store credit or a refund by bank transfer, JazzCash or Easypaisa.